Shipping policy

UK Delivery

We currently deliver across the United Kingdom using Royal Mail Tracked 48® — a reliable, fully tracked service trusted nationwide.

Standard Tracked Delivery – £3.50

  • Delivered within 2–3 business days after dispatch.

  • Fully tracked from dispatch to delivery.

  • You’ll receive your tracking link via email once shipped.

  • Signature not required.

All orders are shipped directly from our UK fulfilment base and packaged securely to protect your products in transit.

 

Processing Times

Orders are processed within 1–2 business days (Monday to Friday).
Orders placed over weekends or public holidays will be dispatched on the next working day.

Once shipped, please allow up to 24 hours for your tracking link to update after being scanned by Royal Mail.

 

🌍 International Shipping

We ship worldwide using Royal Mail International Tracked delivery.

Estimated delivery times:

  • Europe: Tracked Delivery (3–5 days)
  • United States: Tracked Delivery (5–7 days)

All orders are fully tracked, ensuring a secure and reliable delivery experience.

Shipping rates:

  • Europe: £9.99
  • United States: £12.99

✨ Free international shipping on orders over £45

Please note: International orders may be subject to customs duties or VAT upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer.

 

🧾 Customs & Import Duties

International orders may be subject to customs duties, taxes, or handling fees upon arrival.

Due to recent global trade changes:

  • United States: All imports may now be subject to duties or taxes, regardless of order value
  • Europe: Additional duties, VAT, and local handling fees may apply depending on the destination country

These charges are set by the destination country and are the responsibility of the customer.

 

Missed Deliveries or Returned Parcels

If your parcel is returned to us due to an incorrect address or being uncollected:

  • You may request for it to be resent (a new shipping fee will apply).

  • If you prefer a refund, a 20% administration and restocking fee will be deducted, along with the original shipping cost.

Please double-check your address before checkout to avoid delays.

 

Delivery Responsibility

Once a parcel has been marked as delivered by Royal Mail, Elite Beauty cannot be held liable for lost or stolen parcels.
If you believe your parcel is missing or misdelivered, please contact the courier directly using your tracking number or us and we will be more than happy to assist you.